From prescription to pharmacy, without the paper.
When your healthcare professional issues a digital prescription, DropDr carries it to the pharmacy you choose. You keep the choice of pharmacy; the pharmacy keeps control of dispensing.
How the pharmacy pathway works
Five steps, with the clinical and commercial boundaries kept where the law puts them.
A professional issues a prescription
During or after your consultation, where the professional judges it clinically appropriate. The prescription is digital and carries a secure code.
You choose a pharmacy
Participating pharmacies appear with their location and hours. You select the one that suits you — DropDr does not choose for you.
The pharmacy receives the prescription
They see the medicine, dosage, quantity and prescriber details. They do not see your wider medical history.
The pharmacist checks and dispenses
If something needs clarifying, the pharmacist contacts the prescribing professional directly. Only the prescriber can change a prescription.
You collect or receive it
Collection or delivery, depending on what the pharmacy offers and what is appropriate for the medicine.
DropDr never sells you medicine.
This matters more than it sounds. Under South African law, only a registered pharmacy may trade in medicine. DropDr is structured so that it never does.
- Payment for medicine settles to the dispensing pharmacy
- The applicable total is shown before payment is confirmed
- DropDr holds no stock and takes no margin on medicine
- You choose the pharmacy — no forced routing to a partner
- The pharmacy remains responsible for dispensing decisions
For patients
Your prescription, your choice of pharmacy, a clear record of what was prescribed.
For patientsFor pharmacies
Receive prescriptions, manage fulfilment and contact prescribers when needed.
Partner with DropDrFor prescribers
Issue digital prescriptions and respond to pharmacist queries in one place.
For professionalsMedicine safety
Storage and handling requirements shape whether delivery or collection applies.
Trust and safetyWhat a digital prescription gives you
Nothing to lose
No paper to misplace between the consultation and the counter.
Legible every time
No handwriting to interpret, which removes a whole category of dispensing error.
A record you keep
Your prescriptions stay in the app, so repeat requests start from fact rather than memory.
Direct prescriber contact
The pharmacist can reach the professional who wrote it, rather than guessing.
Stock visibility
Out-of-stock items are flagged before you travel, with a notify-me option.
Clear boundaries
Only the prescriber changes a prescription — protecting you from informal substitution.
Does DropDr sell medicine?
No. DropDr is a technology platform, not a pharmacy. Medicine is dispensed and sold by the registered pharmacy you choose, and the payment for medicine goes to that pharmacy. DropDr connects the prescription to the pharmacy and keeps you informed.
Do I have to use a particular pharmacy?
No, and that is deliberate. You choose which participating pharmacy fulfils your prescription. DropDr does not route prescriptions to a preferred partner — the choice is a right, not a setting.
How does the pharmacy see my prescription?
A prescription issued in DropDr carries a secure code. The pharmacy scans or enters it and sees the medicine, dosage, quantity and the prescribing professional's details — not your wider medical history.
What if the medicine is out of stock?
The pharmacy can flag an item as unavailable, and you can ask to be notified when it is back. A pharmacist may also contact the prescribing professional to propose an alternative — but only the prescriber can change a prescription.
Can a pharmacist change my prescription?
No. A pharmacist can raise a concern or propose a substitution, but any change must be approved and made by the prescribing professional. That boundary exists to protect you.
Is delivery available?
Where a pharmacy offers delivery and it is appropriate for the medicine concerned. Some medicines have storage or scheduling requirements that make collection the safer route, and in those cases collection is what you will be offered.
Your healthcare, in your pocket.
Download DropDr free on iPhone and Android. Find a professional, consult by video, arrange care at home and keep your prescriptions in one place.
