Healthcare access across South Africa
DropDr
Laboratory services

Tests that connect back to your care.

A test result only helps when the person who ordered it sees it and explains it. DropDr links the request, the collection, the result and the follow-up into one thread.

Requested in a consultationOrdered by the treating professional
Collection scheduledAt a centre or at home where offered
Processed by the laboratoryBy the partner you selected
Results returned digitallyTo you and to the requesting professional
Request to result

The laboratory pathway

Six stages, each visible to you as it progresses.

01

The professional orders a test

During or after a consultation, where testing will change what happens next.

02

You choose a laboratory

Participating laboratories appear with their locations and the collection options they offer.

03

Collection is scheduled

At a collection centre, or at home where the laboratory covers your area.

04

The sample is collected

By the laboratory's own team, following their handling and chain-of-custody procedures.

05

The laboratory processes and uploads

Results are uploaded securely against your record.

06

The professional reviews and responds

They are notified, interpret the result and come back to you with what it means.

Why home collection matters

The queue is often the reason tests never happen.

People skip tests because of time off work, transport and waiting rooms — not because they do not care. Removing the trip removes the most common excuse.

  • No time off work for a ten-minute blood draw
  • No transport cost for people without a car
  • Practical for patients with limited mobility
  • Easier for elderly patients and young children
  • Fewer abandoned test requests, so fewer missed diagnoses
Questions

About laboratory services.

Visit the help centre
Can I order my own tests?

Laboratory tests on DropDr are requested by a healthcare professional as part of a consultation. That is deliberate: a test without clinical context produces a number, not an answer, and can cause real harm when misread.

Where is the sample collected?

At a partner laboratory or collection centre, or at home where the laboratory offers home collection in your area. You choose when you schedule the collection.

Who sees my results?

You and the professional who requested the test. Results are stored securely in the app and shared further only where you permit it. Health information is special personal information under POPIA and is treated accordingly.

How long do results take?

It depends entirely on the test. Routine bloods are typically quick; specialised assays and cultures take longer. The laboratory sets the expected turnaround and you are notified when results are ready.

What happens after results arrive?

The requesting professional is notified, reviews them and comes back to you with what they mean and what happens next — which may be a prescription, a referral, further testing or reassurance.

Can I share results with my own doctor?

Yes. Results in your records can be shared with a professional you grant access to, inside the app. You control who can see them.

Results are not a diagnosis. A number outside a reference range does not by itself mean something is wrong, and a normal result does not always mean nothing is. Interpretation belongs with the professional who knows your history.
Get DropDr

Your healthcare, in your pocket.

Download DropDr free on iPhone and Android. Find a professional, consult by video, arrange care at home and keep your prescriptions in one place.

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