Healthcare access across South Africa
DropDr
Instant consultations

Speak to a doctor, now.

See which doctors are online and accepting consultations at this moment. Review the profile and price, pay, and connect by secure video, audio or chat — without waiting for an appointment slot.

Doctors online Live
Video consultation Face to face, wherever you are
Audio consultation When bandwidth is tight
In-session chat Share notes and clarify instructions

Who is online changes minute to minute. Live availability appears in the app.

Start to finish

How an instant consultation runs

Five steps, most of them taking seconds.

See who is online

Browse doctors currently accepting instant consultations, filtered by specialty and language.

Check the profile

Category, registration, languages and the consultation fee — all before you commit.

Pay to open the session

Payment confirms the consultation and opens your session window.

Consult

Connect by video, audio or chat. Either side can reconnect inside the session window.

Continue

Receive a prescription, certificate or referral where the doctor judges it appropriate.

Good candidates

When an instant consultation works well.

  • A new symptom you want assessed quickly
  • A repeat or follow-up on something already diagnosed
  • Questions about medicine you have been prescribed
  • A second opinion before committing to something
  • Advice on whether you need to be seen in person
  • A medical certificate where clinically justified
Better in person

When you should be seen physically.

  • Anything needing hands-on examination
  • Injuries that may need imaging or stitches
  • Symptoms that are severe, sudden or worsening fast
  • Procedures, dressings or injections — book a home visit instead
  • Anything you would describe as an emergency
The treating doctor decides what is clinically appropriate and will tell you if a remote consultation is not enough for your situation.
Get more from the consultation

Prepare in two minutes

Doctors work with what you give them. A little preparation makes a short consultation far more useful.

Write down your symptoms

What it is, when it started, what makes it better or worse, and what you have already tried.

List your medicines

Everything you take, including over-the-counter medicine and supplements. Doses if you know them.

Gather previous results

Recent test results, scans or a previous prescription for the same problem.

Find a quiet, private spot

Somewhere you can speak freely and be heard. Headphones help more than you would think.

Check your connection

A stable signal matters more than a fast one. Wi-Fi beats mobile data where you have the choice.

Have your questions ready

Write down what you most want answered so the consultation does not end before you ask it.

Questions

About instant consultations.

Visit the help centre
How quickly can I speak to a doctor?

You choose from the doctors showing as available at that moment, so there is no queue to join and no callback to wait for. Once payment is complete the session window opens and you can connect straight away.

What if the call drops?

The paid session stays open for a set window, and either side can reconnect within it. The doctor can also call you back. If the connection will not hold, the chat stays open so the consultation can be closed off properly.

Can I message the doctor afterwards?

Yes, for a limited period after the consultation ends, so you can clarify instructions or ask a follow-up about what was discussed. After that window the chat locks and a new consultation is needed — which keeps the service fair to the doctor too.

Is an instant consultation right for everything?

No. It suits new symptoms, advice, prescription questions and follow-ups. It does not suit anything requiring a physical examination or urgent intervention. The doctor will tell you if you need to be seen in person, and DropDr is never a substitute for emergency care.

Do I pay before or after?

Before. Payment confirms the session and opens the consultation window. The price is the applicable price shown before you confirm.

DropDr is not an emergency service. If someone is seriously unwell or at risk, contact your local emergency provider immediately. Emergency information.
Get DropDr

Your healthcare, in your pocket.

Download DropDr free on iPhone and Android. Find a professional, consult by video, arrange care at home and keep your prescriptions in one place.

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