Your route to care, made clear.
Six steps from a health concern to connected follow-up. You control who you consult, how, and what you spend — at every one of them.
Six steps, start to finish.
Each step is reversible until you pay. Nothing is committed on your behalf.
Start searchingSearch for care
Start with a professional category, a service or simply how you feel. There is no wrong entry point.
Refine your choice
Filter by language, location, consultation format, availability and the price each professional publishes.
Compare professionals
Review category, registration, languages, service areas and formats. The profile is there so the choice is informed.
Choose when
Request an instant consultation with someone online now, or reserve a published appointment slot.
Consult securely
Pay to open the consultation, then connect by secure video, audio or chat — or receive the professional at your address.
Continue your care
Collect a prescription, certificate or referral where appropriate, and move on to pharmacy, laboratory or home care.
What happens at each stage
The same structure applies whether you are consulting a general practitioner or booking a physiotherapist for a home visit.
Before you pay
Browse, compare, filter and read profiles freely. Nothing is reserved and nothing is charged.
At the point of payment
You review and confirm the applicable total before payment is taken.
During the consultation
A secure session with the professional you chose. Either side can reconnect if the connection drops.
Immediately after
A follow-up window opens so you can clarify what was discussed without paying again.
In the days after
Prescriptions, certificates and referrals stay in your records. Laboratory results return when ready.
Next time
Your history is there, so a follow-up consultation starts from fact rather than from memory.
Who does what
Clear boundaries are what make the platform safe to use and lawful to operate.
| Responsible for | Not responsible for | |
|---|---|---|
| You | Accurate information, choosing your professional, protecting your account, seeking emergency help when needed | Diagnosing yourself, or knowing which specialty you need before you start |
| The professional | Clinical assessment and decisions, practising within scope and registration, the documents they issue | Platform availability, payment processing, or another professional's decisions |
| DropDr | The platform, discovery, scheduling, payment handling, verification review, information security | Clinical decisions, dispensing medicine, or guaranteeing a particular outcome |
Do I need an account to look around?
No. Browsing categories and reading about services needs nothing. An account is required to consult, because a consultation creates a clinical record that has to belong to someone.
How do I know who is available?
Professionals accepting instant consultations appear in a live list. Those offering scheduled appointments publish their slots. Both update in real time in the app.
What happens if I choose the wrong kind of professional?
They will tell you and refer you onward — which is a normal part of clinical practice, not a failure. Starting with a general practitioner is the usual way to avoid it.
Is the consultation recorded?
Video consultations are not recorded by default. The clinical record is the professional's notes and any documents issued, which is both safer and standard practice.
Can I use DropDr for someone else?
Yes, through CareCircle, where the person consents to your support. See CareCircle.
Your healthcare, in your pocket.
Download DropDr free on iPhone and Android. Find a professional, consult by video, arrange care at home and keep your prescriptions in one place.
