Healthcare access across South Africa
DropDr
After your consultation

The consultation is rarely the end of it.

A conversation that ends without a prescription, a document or a next step has not finished the job. Where the professional judges it appropriate, DropDr carries the journey onward.

Your records

What you keep afterwards.

Continuity depends on information surviving the appointment. Everything issued through DropDr stays in your records.

  • Consultation history with dates and the professional you saw
  • Prescriptions issued and their status at the pharmacy
  • Medical certificates and referrals
  • Laboratory requests and returned results
  • Access you have granted, and to whom
Read the privacy policy
Questions

About what comes next.

Visit the help centre
Am I guaranteed a prescription?

No, and you should be wary of any service that implies otherwise. Prescribing is a clinical decision made by the professional after assessing you. Paying for a consultation buys the assessment, not a predetermined outcome.

Can I get a medical certificate?

Where the professional judges it clinically justified based on their assessment. A certificate is a clinical statement, not an administrative favour, and professionals carry real consequences for issuing one that is not warranted.

How long is a referral valid?

That depends on the receiving practice or facility rather than on DropDr. The referral itself stays in your records so you can present it again if needed.

Where are my documents stored?

In your records inside the DropDr app, where you can view them, present them and share them with professionals you grant access to.

Can I ask a follow-up question afterwards?

Yes, within the follow-up window that opens after your consultation. It is intended for clarifying what was discussed rather than for raising something new — a new concern needs a new consultation, which is fair to the professional's time.

DropDr is not an emergency service. If someone is seriously unwell or at risk, contact your local emergency provider immediately. Emergency information.
Get DropDr

Your healthcare, in your pocket.

Download DropDr free on iPhone and Android. Find a professional, consult by video, arrange care at home and keep your prescriptions in one place.

QR code for DropDr on Google Play
Google Play
QR code for DropDr on the Apple App Store
App Store