Healthcare access across South Africa
DropDr
For patients

Healthcare that works around your life.

Find a professional you can afford and understand, consult in a way that suits your week, and keep everything that follows in one place.

Search on your termsSpecialty, language, location, price
Consult how you preferOnline, scheduled or at home
Keep your recordsPrescriptions, results, referrals
Involve familyWith your consent, on your terms
Your first consultation

From download to done.

Most people are through this in under ten minutes.

Get the DropDr app
01

Download and register

Install DropDr and create an account with your mobile number, confirmed by a one-time code.

02

Add what is relevant

Basic profile details. Identity verification only becomes necessary if you later want a home visit.

03

Search for care

Start with a specialty, a service or simply how you feel, then narrow it down.

04

Compare and choose

Look at category, registration, languages, availability and the published price.

05

Pay and consult

Payment opens the consultation. Connect by secure video, audio or chat.

06

Continue

Collect any prescription or document, and follow up if you need to.

What you are entitled to expect

Your rights on DropDr

These are not marketing promises. They follow from South African law and from how the platform is deliberately structured.

To choose your professional

No assignment, no routing. You select who you consult and which pharmacy dispenses.

To know the price first

Consultation fees are published before you book and any DropDr fee is itemised separately.

To be told the limits

Remote care has limits. A professional who cannot help you properly online should say so.

To your information

Health data is special personal information under POPIA and is handled accordingly.

POPIA notice

To be treated fairly

Anti-discrimination applies. Care is not conditional on who you are.

Trust and safety

To complain

To DropDr about the platform, and to a registering body about clinical conduct.

Contact us
Questions

Common questions from patients.

Visit the help centre
Do I need to register before I can look around?

No. You can browse categories and read about services on this website without an account. An account is needed when you want to consult, because a consultation creates a clinical record.

What does it cost to use DropDr?

Downloading and searching is free. You pay for the consultation or service you book, at the applicable price shown before you confirm.

When do I need to verify my identity?

Only when you want a home visit. Someone is travelling to a private address, and verification protects them as much as you. Online consultations do not require it.

Can I choose which professional I see?

Yes, and that is the point. You browse, compare and choose. DropDr does not assign a professional to you — the choice, and therefore the control, stays with you.

What if I am not happy with a consultation?

You can rate and review a completed consultation, and raise a concern with DropDr. Complaints about clinical conduct can also go to the professional's registering body, which is the proper forum for them.

DropDr is not an emergency service. If someone is seriously unwell or at risk, contact your local emergency provider immediately. Emergency information.
Get DropDr

Your healthcare, in your pocket.

Download DropDr free on iPhone and Android. Find a professional, consult by video, arrange care at home and keep your prescriptions in one place.

QR code for DropDr on Google Play
Google Play
QR code for DropDr on the Apple App Store
App Store